Europcar Sucks Customer Reviews and Feedback
Europcar Mobility Group is a French car rental company founded in 1949 in Paris. The head office of the holding company, Europcar Group S.A., is in the business park of Val Saint-Quentin at Voisins-le-Bretonneux, France.
Today Europcar operates in 140 countries covering Europe, North America, Western Asia, and Africa. Since May 2006, Europcar has been owned by Eurazeo. Keddy is the Europcar leisure rental sub-brand.
A customer they lost talks about "Booked a car online, they didn't have any car left when we arrived to pick it up, holiday ruined. We also had to raise our voice to have a receipt for cancellation as they wanted to dismiss us without it simply because the staff couldn't be bothered to produce it. If you care about your plans, stay well away from Europcar".
Former Employee - Programmer says"imagine an IT dept where the managment have no interest or knowledge in IT, working with them was hell. some really big high pressure projects and the managment think IT systems grow on trees or something managment have a very rude bullying culture, HR are the worse so there's nothing you can do about it, complaining makes it worse. I worked there for a long time and trust me it is worse than you can ever imagine as the managment do not care and are not interested in the work you are doing."
Former Employee - Rental Sales Agent says"Low wages No cars Management have nor got a clue Micro managed No breaks No toilet No staff room Not enough staff Customers are treated badly Your not allowed to help customers Cheesy sales techniques I could keep going, biggest reason I hate it was the manager being rude to staff and micro managing."
Current Employee - Sales Manager says"Poor communication from top down, company regularly lies to you, no higher position so no clear career plan, no ongoing training"
Current Employee - Anonymous Employee says"Pay, Commission Structure stressful due to its jumps, dealing with customer issues due to management faults."
Senior RSO says"Higher management is really bad. They do not pay u for overtime and just pay the flat rate. When question them they say u have signed the contract stating u r happy to receive flat rate!!!!! They take over bookings and expect us to do sales with limited or NO car available. Sydney Airport is the worst location to work. The managers are planted from UK. Who come to Australia just to have their little holiday on working visa. Very racist when it comes to promoting people. Though there are deserving candidates for mgmt roles, they would hire someone from UK. The fleet managers are ruthless people. Do not help the front end staff with organizing the cars. If that place is still up and running it is only because of the front end staff who takes all the responsibilities and tantrums from the customers and still manage to put up a great show. There are few managers who drive u nuts by expecting u to pump up the revenue with no resources available. Which is ridiculous.!!!!!!!!!! I am sure none of the RSO's are happy working in a company like this. Only the managers who are planted from UK are happy as they do not deal with any problems they are happy sitting at wash bay and having their smokes ."
Current Employee - Ktw Driver Agent says"Not knowing the time when you should finish work, very long hours, NO support from management, poor pay, treated with total discontent (your just a number not a name) and above total lack of investment."
Current Employee - Ktw Driver Agent says"Very long working hours. Never knowing from one day to the next what time you will finish.No breaks.I worked from 0715 until 2245, on Tuesday then had to start at 0545 Wednesday. (Honestly!). Minimum wage . Terrible working conditions."
Current Employee - --- says"UNETHICAL to employees and customers, Bad pay/awards & hours which causes many problems due to tight budget set by higher management, constant unreasonable pressures from higher management"
Former Employee - Customer Service says"lieing to customers, is very bad"
Current Employee - Anonymous Employee says"PAY The Greenway system is specifically designed to make it impossible to do your job effectively. The people above you are bonused on your performance, meaning they put pressure on you for their own gain. The pay.... Is incredibly bad. Minimum wage for the service agents... A pittance more for office staff."
Gerente (Former Employee) says"Es una empresa que ve poco por sus empleados y no les interesa en lo más mínimo los problemas personales que se pueden presentar"
Recursos Humanos (Former Employee) says"No vale la pena invertir, mal pagado, conflicto de interés"
Impiegato di concetto (Former Employee) says"Mancanza di professionalità poco personale lo e nessun rispetto tra colleghi. Paga misera senza giorno libero. Si lavora tutta la giornata portando le macchine avanti e indietro dai villaggi turistici."
Chargé de clientèle (Former Employee) says"L'aspect le plus agréable est une fois qu'on est formé, on est autonome. mais cela prend beaucoup de temps. Il y a grand problème de Direction sur les ressources humaines, trop de différences de salaires avec la hiérarchie. Des objectifs impossible à atteindre."
Driver/Valetor (Former Employee) says"Zero hours.treat like a dog Min wage.treat rumanians better than English because they kiss bottoms very well. Customers lied to all the time. Also rip customers off on damage to achieve bonus."
Sales Agent (Current Employee) says"Don’t care attitude from the management, rude, dodgy, everything based on lies.Bristol Airport and Horfield branches are with dodgy management. Don’t waste your time with them! Communist attitude, watch you all the time?"
SALES DEPARTMENT (Former Employee) says"Πολυ ασχημη εμπeiρια και πολυ αγχος για το τιποτα. Απαραδεκτη συμπεριφορα απο ολους.Κοντα στη κατοικιαΚαθολου αδειες"
Driver (Current Employee) says"Nothing to say just i don t reccomend this company, poor salary, nothing benefits, no rights. You are just like one robot for them and doesn't care nothing about you."
Customer Experience Manager (Former Employee) says"This has to be the worst company I’ve EVER worked for. Extremely underpaid for the work load involved. I can’t express how unprofessional this company is on so many levels."
Sales Manager (Former Employee) says"The worse experience ever. Underpaid, stressful , zero recognition, impossible targets To achieve as a must, no training, no stability,no keys to deliver car to customers. Full of brown-noses where Everyone is willing to do everythig everything just to become the boss's preferred ones because they dont know what to do with their lifes. over exaggerated expectations in exchange of peanuts."
Sales Manager (Former Employee) says"Horrible company....use you all the time and then cluster managers take the credit...they make up lies and RIP staff off...cut hours with no notice and discriminate against people who are disabled and have low income."
Sales Rental Agent (Former Employee) says"0 hours contracts, the minimum wage per hour, forced to work 6 days a week without any rewards, while the manager wouldn't even turn up for work. Think twice before you apply."
Ejecutivo de Ventas (Former Employee) says"Necesitan poner a Gerentes que sepan del mercado y motiven a los vendedoresLa venta es buenaNo dan apoyo parejo a los vendedores"
Driver/valeting (Former Employee) says"I enjoyed the job, but far too many backstabbers in the team. If your face fits your ok, if not your out of a job, far too many favourites and laziness that gets overlooked because they're the Invincible Three. the management know who they arePaid lunchLong hours, and uncertainty"
Car Park Agent (Former Employee) says"Most people there don't help you out and put you I difficult position to do all the worrk yourself. Miss leading team leader in returns. Not very freindly staffNoneMin wage"
Driver (Former Employee) says"Typical day - (zero contract hours,minimum wage even after 8 hrs worked) 7:30am start,don't arrive too early,you'll get made to work unpaid until then,expect average 12hr+ day,+ working saturdays.You can also be sent home at a minutes notice unpaid or after you finish your break if no work to cover whole team,rota can be changed at minutes notice to suit company,any plans you've made are irrelevant.Will end up using you're own phone at you're cost to solve company's problems.Current management Unapproachable and hostile to drivers but not with favoured ones who received best runs that were kept especially for then and not first come first served but most of us are seen as the lepers of the company,(high turnover of these due to poor treatment they receive),KPI's,business figures and personal sales bonuses are paramount,so office based personnel/staff are treated much more favourably by station manager.Good delivery & collection driver co-workers eventually get ostrasised and forced out,whilst some lazy,sneaky workers can do no wrong(Nepotism also in part). The most enjoyable part of the job actually was getting out on the road away from the internal politics and inequality caused by management cronyism inside the depot,and releasing those stresses by having some banter with the customers.Would certainly be a decent place to be employed under more superior directorate.There are no pro's.Poor management leading, Long hours, Little training, Undervalued, Minimum wage, Zero hours contract"
Coordinador de Recursos Humanos (Former Employee) says"lo unico bueno que tenia era el ambiente, hasta que llegó un nuevo jefe que te insulta tanto profesionalmente como personalmente, casi nadie a podido tolerarlo malas prestaciones, de bueno no tiene nada. te exigen mucho por un salario minimo no conocen el significado de etica laboral no respetan el horario inestabilidad laboral, ya que corren al personal a cada rato, sin una verdadera valoracion no pagan lo que prometieron te exigen pagar cuando hay un error de la organizacion de la empresa,el compañerismo de algunas personasmalos salarios, y un jefe que no te respeta como persona"
Service agent, Driver (Current Employee) says"Management is tragic, no social life, too much hours and not competitive salary. Too many duties for small money and the manager won’t listen to you she only shouts at people, don’t know how to run this kind of business.NoneEverything"
Driver (Current Employee) says"When you work at europcar it a long day cleaning cars and vans collecting car and van and delivering alround kent doing paperwork and working a hand computer that don’t workNo we lose half hour pay for lunchLong hours"
Call Center Agent / Sales (Former Employee) says"One of the WORST Companies in the World to Work for. Vardakis Group - Hellenic Αutomotive s.a that represents commercially Europcar (not Europcar HQ) in Athens Greece has some Serious Problems when it comes to Payroll every month. As part of companies corporate culture...and not financial problems they just Never Pay Υou until you Resign and every month they recycle staff. Just reply to their ads and you will find out.NothingYou Will Never Get Paid."
Lauren Smail says"Shocking and appalling scam and fraudulent. They have wrongfully taken over £200 of our money and it’s impossible to speak to someone in customer services who can help. All they do is ignore your requests and take your money. My dad told me to use you guys after years of using you, NEVER again will I be using you. Shocking."
James Conaghan says"Europcar also operate Keddies car hire in Northern Ireland. On picking up the car for 5 days they charged me additional £108 insurance cover to drive the car across to republic of Ireland - their competitors do not charge at this level and some not at all. They also put an additional charge of £60 (£50+vat) to drop the keys on a Sunday afternoon at 2pm into a drop box - there was a member of staff on duty but she advised that this is what i needed to do with the keys. You only see this additional charge if you look in detail at the T&C's. Do not use this company - they will rip you off any any opportunity."
clive ball says"dont use this company this has to be worest over chargeing no customer service a nightmare avoid"
Angela says"Misleading advertising, won’t provide what was booked, and the customer service answer is ‘if you are unhappy cancel your booking’. Booked a Pajero vehicle which is a 4WD vehicle for an outback trip in Australia. Expedia made the booking with Europcar. Europcar and Expedia changed the booking to a 2WD and claimed it is a ‘similar’ vehicle. Not similar at all when it can’t be driven on the road. Multiple escalations and Expedia claim the issue is with Europcar and Europcar claim the issue is with Expedia. Expedia send multiple status updates each time getting the issue and booking wrong. Our only path forward is to make a new much more expensive booking as it is now last minute over Christmas versus a month ago. We will be pursuing through Trading Standards and Small Claims Court."
Mike says"I am writing this complaint, not only to show my disappointment on the overall customer support service, but also your lack of interest during the past months to address the issue. On Friday, 24/07/2020 my friend rented a car at Europcar’s location in Eindhoven centre. Long story short, the car had a breakdown failure while we were in Germany, which Europcar attributes to us due to wrong fuel usage. This is something which baffles us, since we are sure we used the correct fuel, at least the one that was on the car’s sticker. We cannot proof otherwise, so we’ll leave it as is. After break down and calling Europcar on Saturday 25th evening, we were redirected to Allianz and then later to Peugeot, given that the car was under Peugeot’s warranty. After quite an effort to get the correct support, we manage to get assistance called by Peugeot. ADAC diagnose was a broken spark inside the motor, and car could not be fixed. A trailer was called and the Peugeot assistance told us that transportation will be arranged to go back to holiday location. The car was tolled but transportation had to be arranged by us – first surprise. Following more calls to Peugeot, we were told that a car would be arranged for us at 07:00 in the morning of Monday 27/07/2020, nothing available for Sunday 26th. The car was not present at 07:00 and we got no call informing of such change – second surprise. We were also told by that the car needed to be returned to be returned to Germany. This of course would not be possible, since we had to return to the Netherlands – third surprise. Contacting Europcar once more and explaining the situation, we were told to wait while people worked on the case. After multiple calls with a need for me to keep on calling to collect feedback of the status, around 12:00 we were redirected to Eurocross services and we were proposed to be proactive looking for a deal. You have read it correctly, we were at this time aligning 2 parties together and we were the customer. From our initially agreed time to have a car (07h00), it took us many calls, alignment and extra trips (taxi paid by us) to arrive at another Europcar’s office around 18h00, 1h30min away from our location. In the end, after such a long day (and weekend) of trying to get the situation fixed, we finally got another rental car at 18h00. We have not included the numerous calls we had to have between Allianz, Europcar and Eurocross. It still amazes me how from broken-down car on Saturday evening, Europcar could not provide an alternative until Monday 18h, and only after a lot of pushing from us. For me, Europcar is now only a low-tier rental car company name, with low quality and low coverage in the countries they officially operate in, like Germany and The Netherlands. I could have not expected worser service."
Michelle Driesen says"Most of the Europcar sites are just full of scams and they charge hidden costs, NEVER TRUST THIS COMPANY, I would rather work with a car rental with a slow and annoying pickup than a dishonest one. I personally experienced this with the Lisbon site but the Belgian site did not help at all, it is just disgusting ho they treat their customers, they also just deduct money from your credit card without your approval."
A Stephen says"Europcar have a terrible service and website, the worst feature of which was that they accepted a booking which it turned out they were completely unable to honor. The website could simply have not offered me what they explained on the phone after an hour of calling was an impossible booking, but their organisation just wasted my time, and worse - made my business impossible to conduct because by the time the accepted booking was actually declined, it was too late to find an alternative vendor."
Vladislav Avilov says"So much hidden fees I didnt see anywhere! This company is a compete lie! Read carefully each line of your contract! even when you say "I DON'T need addional coverage" they will include it and charge you after you will return car back!"
Chris Thomsen says"Very, very bad customer service. I made a small damage to the car and therefore had to open a case. The bill was of course the maximum possible number, even though it was a small injury. However, the worst part was that it was impossible to get in contact with Europcar afterwards. I used several hours to call Europcar but no one was able to help me cause damages can only be handled be emails, I was told. Their damage e-mail had a response time of months. That is ridiculous. In the end, I just gave up and paid the bill. I'm sure they speculate in this so customers will give up. Awful service. Will never recommend this company and I will never use them again myself"
Ash says"Booked a month in advance for a large vehicle at the Glasgow airport branch attempted to give me a compact vehicle(Astra/golf/corolla), claiming it is just as big in terms of length in centimetres as a large vehicle (Passat/insignia/octavia). Hidden fees as you get to the desk, based on employees discretion of if they feel like they can get away with charging you extra. Stick to more customer service centric companies like enterprise."
Clement Luton says"Awful business practices. Terrible way of dealing with customers. it's shocking to see this in 2020... Agents are not able to give any explanations, and when you want to complain about one incident they send you an email saying they will take weeks to respond..."
Mark Davenport says"Useless company Would not recommend using, the fees are high and customer service is awful!"
AT says"Hidden fees galore 😩"
Belinda Romers says"Unfortunately also a very bad experience with Europcar in Scotland (Edinburgh). Was degraded to a car without any compensation. Tyres were not okay. Intimidation at desk and very bad customer services. Our recommendation: don't use Europcar."
Nathan says"We rented a car for approx €115/7days in Roma. The guy at the counter said it would be €28 extra to get a premium insurance. For that price we thought we would take it because it wasn't that expensive. I even asked the guy at the counter twice to make sure it was €28 and he confirmed. But it was in fact €28 PER DAY. Result : we ended up paying double the price of the rental for an insurance on a car (that was btw old and with several damages already) that we didn't need. Then of course you call the helpdesk and they aren't comprehensive and helpful at all (no way you're getting any money back). We are really pissed because we feel that the guy at the counter really intentionally mislead us and gave us the wrong information. If we initially knew it was €28/day we would have never taken this insurance. We've learned our lesson : we will never use Europcar again. Conclusion : misleading commercial techniques, poor helpdesk. If you want to avoid any hidden costs, avoid Europcar."
Richard Poulton says"Poor customer service in store and online/phone. No management at all it’s dire. I was a elite level customer and they have never ever in 5 years ever done anything decent. They are awful. They Charge for everything from cancelling to dirty boot. There cars are always dirty and low spec. Fuel drinkers. The company is poor. Like I said no leadership or common sense or management. I understand now how poor they are when I used a competitor who completely Annihilates them on customer service and service."
michael owens says"We travel to Germany a lot and use hire cars a lot , most have been fine. This was the first time using Europcar, picked it up at Frankfurt airport , desk agent said he didn't have the car ordered but could give me a free upgrade which we accepted.Returned car,flew home and 3 days later got a charge of £49 on my credit card from Europcar with no explanation. READ THE REVIEWS HERE AND AVOID LIKE THE PLAGUE---------------Update 6th november , Finally got info that the £49 charge was for out of hours pick up , Zest the car hire broker we booked with picked up the ball for us and challenged this and i have been refunded. Don't bother with Europcar customer service go straight to your credit card or broker instead."
Mr Grumpy says"8-9 seater ordered only to get delivered a 7 seater This was Southampton branch fleet manger is rude and don’t respect customers Contact customer service on there face book page even they lie about what car was ordered Still waiting on a 8-9 seater they now saying it broken and saying they need to recharge the cost of the boat to deliver car to me Why should they recharge when they failed to fulfill there contract they should foot the bill So if you want a car I would say stay away from the Southampton branch as they don’t help and rude and just don’t care !!"
Sam Morris says"Awful service would never use again"
? Zoe ? says"@19CKD56 @goldcarcares @Europcar_UK I think somebody on here said they earn commission"
Ru says"@Europcar_UK to sped nearly 1000 pounds and be getting vehicles in this state... shocking..."
Ru says"@Europcar_UK ive jsut received a replacement car, and there is also knocking in that one and this time the steering… https://t.co/yaUyJ6smUV"
Ru says"@Europcar_UK guess what i tried the number and they told me they cant do anything surprise surprise....and i had to… https://t.co/p6atRo5YlY"
In The News
Bloomberg reports"The Battle to Avoid Becoming the Next Hertz"
Financial Times reports"Running out of road: rental car groups fight for survival"
Auto Rental News Magazine reports"Europcar Announces Debt Restructuring Talks - Rental Operations"
Business Wire reports"2020 Profile of Europcar - Complex Restructuring Likely in FY2021/22 with Negligible Recovery on Non-Vehicle Debt - ResearchAndMarkets.com"